Returns Policy
Artisan Craftsmanship for Your Home
At Sandr Home, we pride ourselves on offering a collection of products that are handcrafted by skilled artisans from around the world. Each piece in our catalog brings its own unique story and artisanal heritage. Due to the unique nature of our globally sourced items, return policies may vary.
Your Satisfaction, Our Commitment
We recognize that each selection from our collection reflects your discerning taste and appreciation for craftsmanship. We are committed to ensuring that your experience with our products is as fulfilling as possible, including a personalized approach to the return process.
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Contact Us First: Before initiating a return, please reach out to us at returns@sandr-home.com with your order number and the details of the item you wish to return. Our customer care team is here to assist you and will guide you through the process, tailored to the specific product’s return policy.
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Review of Request: Upon receiving your request, we will provide you with the specific return instructions for your item, reflecting the artisan's policy and the item's origin.
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Sending Items Back: If the return is approved, we will inform you where and how to send the item back. Please do not send anything back without confirmation to avoid any complications.
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Processing Refunds: After we receive the returned item and verify its condition, we will process your refund according to the specific terms applicable to that item. You will be notified once the refund has been issued.
Thank you for choosing Sandr Home. We appreciate your support for global craftsmanship and are dedicated to providing you with an exceptional shopping experience.